Perfect for 5-8 users
Local Canberra ISP
Our goal is to provide the best Internet to you in Canberra and be a provider of choice. We know Canberra & Internet so you are supported locally.
Vision Personal Broadband
Go beyond for Personal broadband
G.Fast & VDSL2
G.Fast & VDSL2
Ultra Broadband
in Canberra
For over 21 years, we’ve been dedicated to bringing the best internet experience across Canberra. Our commitment goes beyond just providing a connection — we aim to enhance your online experience with fast, reliable internet that keeps you connected, entertained, and supported every step of the way.
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100% Australian owned
Responsive and local Australian support so you will never speak to an overseas call centre
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Fastest FTTN speeds
Using G.fast you get access to the fastest speeds available over Fibre to the Node (FTTN) where you couldn't before providing an alternative to nbn.
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No lock-in contracts
Flexible options to allow your business to grow by changing plans when required
Small company going the extra mile to make sure you feel welcome. Even recieved a call after my service had been provisioned to ensure it was working as expected.
In this day and age, it’s refreshing to speak with support personnel who don’t just follow scripts in a call center. After signing up with Infinite, my previous ISP had issues porting our old VOIP number. Fortunately, I was able to speak with Simon, who diligently worked through the outages and porting problems. Once the porting issues were resolved, Simon assisted me in setting up the VOIP phone until it was successfully connected. Any other ISP would have likely declared my VOIP phone unsupported since it wasn’t one of their devices. If you want a reliable connection, competitive pricing, and “local” support that genuinely cares about its customers, I highly recommend choosing Infinite over iiNet.
Luke has been amazing supporting us with all our business Internet connection related issues.
Simon Dimes did an excellent job in resolving this issue swiftly. At one point, it seemed like it would take days, but he handled it impressively fast.
Good customer support and they have a friendly support team. Specially I worked with Sabina, she is closely monitoring the cases till end. Thank you
Much cheaper than the NBN plans i have been on in the past and Simon was so helpful throughout the setup process, Would highly recommend!!
Coming on board Infinite networks was infinitely easier given Sabina did an excellent job of onboarding me. Many thanks Sabina, for being quick, responsive and for the good follow ups.
Great value and super fast internet, customer service team are fantastic and if there is any issues will check in regularly. Sabina was super helpful when my internet went out due to EVO energy. And kept me informed all day as to what was going on.
I had a line fault and needed to call. After 1 ring Simon answered and helped troubleshoot. He escalated the issue and chased it up on my behalf, providing updates to make sure I was up-to-date. Absolutely fantastic service from an ISP!
I’m thoroughly impressed with the outstanding service and incredibly fast turnaround times for installations. My connection has been rock-solid, and it’s refreshing to have a reliable alternative to the NBN. Simon was exceptionally helpful throughout the process, and the service overall has been amazing.820mb/110mbPings half what nbn pings were, speeds about 10 times faster on download and 5 times faster on upload.Great to support a Canberra business.
Fantastic and professional support from Simon, resolved our connection issue in a timely manner.
Moved from iiNet to Infinite. It’s a fraction more expensive, but you get local, responsive and helpful Canberra-based support (ie, Simon and Sabina!).
Outstanding service, very fast turnaround times for installs. My connection has been very stable and its nice to have an alternative to the rip off NBN. Also a thank you to Luke B from Sales who was very responsive with my queries. It would be nice to have static IP option for the personal plans but I’m sure that will come in the future. There is always the business option for those who need it now. Keep up the great service.
After a hiccup with the contracted installer, the team at Infinite quickly sorted out my connection. The speeds are so much faster than the previous VDSL service and Simon from Infinite even assisted with setting up my new wireless router as well.
I’m using the new G.Fast connection, and it’s super fast, very happy. I also engaged with technical support to fix up my IPv6 and Luke got it working very easily.
Simon from Infinite was fantastic, helping me get the internet set up. Great experience overall—highly recommend!
I have signed up for infinite networks for their Vision Max Business G+fast service. To inquire, I have contacted Sabina from infinite networks and she was very quick with finding out distance between house and nearest node. She was very prompt with her replies and after signing up within 24 hours she has organised installation. I am getting really good speed. Much faster then what I was getting via NBN service. I would highly recommend and thank sabina for her assistance.
I was with another provider on the TransACT network and unable to get a solution to an ongoing problem with my VDSL port. I spoke to Simon at Infinite networks and they were able to answer every question that I had quickly and concisely, I decided to go with them – it took only 2 days to get my line qualified and connected, very impressed with 400mbits speed.
What an incredible iSP service. 48 hours from ordering service tech visited and to my amazement on connection confirmed 1.1 Gb download and 105 Mb upload. That’s almost 10 times faster than my previous service and the latency was a few milliseconds. The staff including Sabina were quick to respond to questions and this is 21st century internet speeds at a great price. Highly recommended.
Using Infinites new g.fast network and getting gig. Amazing improvement from the 30mbit I could get with the NBN!
Excellent service, network stability and quality. I use Infinite for my home and office internet connections because they’re a local Canberra company with local support. Thanks to Sabina for your excellent communication and service.
I’ve always received prompt, knowledgeable, and friendly support from the Infinite crew. I’ve been a customer for years and can’t recommend them highly enough. Thanks, Luke!
Swati and the team at Infinite have been supportive, helpful and patient as we updated our website. Very happy with the Infinite team and their ongoing support.
Thank you, Sabina, for your time this morning. The customer service was very good and resolved immediately. Keep it up the good work.Regards
Infinite connected a business NBN connection before we had access to our new office and walked us through every step of the way. Despite some initial problems connecting through to the NBN, Sabina was helpful and responsive in getting these resolved, including promptly taking ownership of some faults at their end. Excellent service.
The staff at Infinite are always friendly and very helpful. I like IT to just work, so staff who can explain things in simple terms make life a lot easier. Thanks to Luke and the team for all their assistance.
Highly attentive, responsive and professional service from Simon. Our website had been down facing memory issues, Simon, being the only one operating support as it was a public holiday for Canberra, was able to assist us every step of the way in finding a solution to inevitably increasing our memory storage to prevent any future problems. Thanks for your ongoing support!
Gabbedy Milson Lee have been with Infinite Networks for more than 15 years and have always found them extremely professional, easy to contact and immediately responsive. It is nice to deal with a local business. Our latest dealings with Simon and Luke were responded to and resolved immediately which is such a refreshing change from having to wait for hours or days to be responded to. We have always found the whole team at Infinite an absolute pleasure to work with and would recommend them to any business looking to make their business perform efficiently!
Ultra Broadband benefits
Plan features
Expert local support
Our local team is here to support you with friendly service whenever you need it. We’re proud to be part of the Canberra community, ensuring you always have someone nearby to help with any internet needs.
No lock in contracts
Flexibility to change between speeds as you need to scale your connection up and down as required. Moving from VDSL2 to G.fast requires an appointment you can downgrade from G.fast to VDSL2 at any time.
Higher upload speeds up to 100Mbit
When you’re working from home uploading documents for work happen lightening fast with upload speeds double of traditional home based broadband. With the extra head room for uploading information video conferencing and gaming the experience is just faster.
Unlimited transfer limits
No transfer limits or bandwidth shaping meaning a simple fixed cost per month and no surprises to ensure your connection is work at its maximum. While this isn’t something new it provides the confidence there is no extra costs each month.
What is G.fast?
G.fast is an innovation in broadband technology, utilising existing copper lines and nodes closer to your premises to achieve speeds as fast as traditional FTTP (Fibre To The Premises). This enables speeds up to 10 times faster than current available speeds on FTTN (Fibre To The Node).
Frequently asked questions (FAQ)
Not at this time. We are working with Vision Network to estimate speeds, but cable length, quality and interference significantly affects final sync speeds.
Sync speeds vary by premises due to cable length, cable quality, and interference. If you cannot achieve speeds faster than 250/50Mbps, you will be offered a VDSL2 100/40Mbps service instead. If you opt for a up to 1000/100Mbps service but do not receive the desired speeds, you can choose one of our 250/50Mbps services.
On average, where the connection is available and the order is accepted, installation takes between 2-4 working days.
A representative from Vision Network will attend your installation, connect the provided G.fast Zyxel GM4100 modem, and test the service to the socket for VDSL2 connections.
For all G.fast plans, a Zyxel GM4100 modem is provided upon installation. Only a router is required to share the connection with other devices on your premises.
Any VDSL2 modem or modem/router that supports the 17a Profile is suitable.
We are a Canberra-based ISP delivering broadband tails in Canberra. We have Points of Presence at TransACT House, NextDC C1 in Canberra, and Equinix SY4 in Sydney.
Our customers typically experience 2-6ms pings to the first hop (Infinite Core Network located at TransACT House).
This plan does not include a Static IPv4 address but we do have business plans that deliver this feature.
Our plans
vdsl
50/20Mbit
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Unlimited transfers
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Static IPv4 Address
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Native IPv6 support
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Expert Local Support
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Typical Speeds of 49/18Mbit (9am - 5pm)
$ 49.95 /m for first 6 months
then $79.95/month
vdsl
100/40Mbit
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Perfect for 8-20 users
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Unlimited transfers
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Static IPv4 Address
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Native IPv6 support
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Expert Local Support
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Typical Speeds of 98/48Mbit (9am - 5pm)
$ 69.95 /m for first 6 months
then $99.95/month
g.fast
Up to 1000/100Mbit
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Perfect for 50-100 users
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Unlimited monthly transfers
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Static IPv4 Address
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Native IPv6 support
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Expert Local Support
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Typical Speeds of 780/95Mbit (9am - 5pm)
$ 109.95 /m for first 6 months
then $139.95/month
Get in contact with us
Have a question?
Our business is about people, so we talk like humans, not machines. But we also take our work seriously and treat our customers with respect.
Our customers are never a number — we’re not rigid or process bound. We’re dedicated to finding solutions that solve the specific problems faced by our customers.
If you have any questions contact us using the form here or call to speak to friendly team on 1300 790 337.
VISION BROADBAND
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