Perfect for 5-8 users
Local Canberra ISP
Our goal is to provide the best Internet to you in Canberra and be a provider of choice. We know Canberra & Internet so you are supported locally.
Vision Personal Broadband
Go beyond for Personal broadband
G.Fast & VDSL2
G.Fast & VDSL2
Ultra Broadband
in Canberra
For over 21 years, we’ve been dedicated to bringing the best internet experience across Canberra. Our commitment goes beyond just providing a connection — we aim to enhance your online experience with fast, reliable internet that keeps you connected, entertained, and supported every step of the way.
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100% Australian owned
Responsive and local Australian support so you will never speak to an overseas call centre
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Fastest FTTN speeds
Using G.fast you get access to the fastest speeds available over Fibre to the Node (FTTN) where you couldn't before providing an alternative to nbn.
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No lock-in contracts
Flexible options to allow your business to grow by changing plans when required
Great service, I had an issue with the line between my house and the node. Luke and the team organised for it to be fixed with a really short turnaround
Support is remarkable. I wasn’t on hold, there was no call centre, no AI – this was the way support used to be 25 years ago: someone at the other end who is actually in the company office, knows the system inside and out, gets the right help to you fast, then follows up. Hats off to Luke and the team at Infinite.
Infinite are great! We went from a horrible NBN connection to over 700mbs on g-fast. Great customer service, Sabina was really helpful when we had an issue, highly recommended.
I had some issues where my access had not been provisioned properly by the supplier. Sabina was prompt with their responses and managed to get on to the supplier and get it re-provisioned within a matter of hours.
Sabina provided me a great service experience onboarding as a new customer. Service from Infinite Networks is great
Great customer service to get us set up! Highly recommend on what is a better product from our old provider and at a cheaper cost.
Great experience switching from our previous ISP to Infinite’s g.fast FTTN offering in Canberra. Had no problem getting onto a local support person when needed both via phone and email. CER Simon Dimes went above and beyond to get our installation done quickly and get us onto the appropriate plan. No complaints!
Simon did a great job, the speeds are much faster than my last provider with standard VDSL2. Would definitely recommend
Very happy with the stability and speed of the 100/40 plan. Installation was on date/time promised.
These guys are hungry for your business and it shows in how they operate: super professional, very accessible and quick in troubleshooting. Luke helped me work out a few kinks in our new connection and then some bigger glitches at my end. Nothing was too much trouble.
Although I initially had some issues connecting, Luke Beard from Infinite Solutions’ support team was of great assistance, really going above and beyond to help me get a connection happening.Once connected I was getting speeds around 750mb/sec download over ethernet cable, super fast.Highly recommended.
The phone support and timeless of installation and activation were/are suburb. I only have only 2 comments where I believe improvements could be made;1) If a Netcomm wifi router was ordered during sign up, an email confirming that delivery has commenced and includes tracking number and courier2) Would good idea for the install technicians to have the wifi routers with them so can be setup on the day of installation. this would then negate point 1
Great service! Thanks to Simon and Sabina for being very attentive and ensuring I got all the answers I needed ahead of signing up. General service (gfast) is a great upgrade from NBN. Thanks team!
I ordered NBN from Infinite and it was active the next business day. Couldn’t be happier with the service from Sabina, Luke and the team. Moving from TPG to Infinite was really quick and had no issues with getting connected again. Being able to speak with a real person in Canberra is worth every cent.
I’m very happy with both the connection and the support. I had some dropouts when I first signed up and they support staff (Sabina in particular) got straight onto it and it was fixed within 24 hours. I would very much recommend Infinite Networks.
I signed up with Infinite Networks recently (G.Fast is blazing fast!) and had one of the best support experiences I’ve had in the last decade… I have a slightly non-standard VOIP setup, and Simon was incredibly helpful (and patient!), working through dozens of possible root causes – and fixing it eventually. A lovely change from pleasant but ultimately disinterested overseas help centres
Simon got my number porting across and was very helpful with some other information about the Infinite offerings. Highly recommend to anyone looking for an ISP who you can easily contact and offer services to the professional client.
Connected within 2 days of signing up. Had speed issues, worked with Simon who is one of their Canberra-based tech support SMEs to investigate and remediate. Happy to recommend.
We recently signed up to Infinite as we were stuck on 100mbps NBN. We were able to get a 419Mbps sync on their G.Fast network. Sabina was helpful in arranging a static IP, and Tristan was helpful installing the modem outside on the perimeter of the building so we could run it over POE for a faster and more reliable sync speed.
By far the best service from an ISP I have had in my 35 years in the IT industry. Infinite (Simon) responded to my queries regarding G.Fast and potential sync speeds before I even signed up for the service. I’ve moved from a $99.99 100/25 Mbps NBN plan (75 Mbps download) with another ISP, to 500/100 Mbps with Infinite for $79.99 p/m (On the 1 Gbps G.Fast plan). Online in under 24 hours from sign-up and the technician who performed the install was brilliant. Thanks Infinite!
Luke Beard from Infinite was great. Quick reply to my emails, helped fix my NBN node issues and organised someone to come out and fix it. All around solid and quick response.
really easy to sign up and my router arrived within 2 days. i initially had a billing issue that was not their fault and K B from their accounts team was very understanding and helped get it resolved
The service is fast and stable. I joined Infinite due to the responsive and local support. I have called with a speed issue and Simon was able to identify the issue and fix it quickly.
Dealt with Luke who made changing isp very easy and efficient. Also very happy with the results.
Infinite Networks, by all measures, offer the best Internet service in the ACT. High speed, solid reliability and good service all for less than other ISPs. Thanks to Simon D for getting me online with near gigabit speeds.
Had one minor hiccup which was promptly resolved by the friendly and effective Luke Beard
Just recently signed up, the process has been very easy to go through with the team quick to respond. I have been working with Sabina who has been incredibly helpful, even when I ordered a router by mistake, they were quick to issue a refund and inform me how to return the unopened device.Technician Callum was very helpful and quick with getting the service physically installed at the premises.So far I’m getting greats speeds and stability on the service with approx. 630mbps down and 93mbps up!
Without a doubt, the single most helpful internet providers I have ever come across. Getting started with infinite was quicker and easyer than actually cancelling the previous providerCough “optus” 😁 simon and the team have made the transition so easy, and the speed 👌 I know I’m only a new customer but it feels right and I doubt I’ll be having issues with these guys into the future
Brilliant customer service from Sabina, quick technicians who did a very tidy job and went above and beyond with the install and set up, and insane speeds for a great price!
Sabina and staff at Infinite Network where helpful, quick, and responsive to my enquiries. Then was able to activate within a 24-hour period from first contact.Extremely happy, as we need to change provider to gain better quality internet connection!
Great support from Sabina arranging port forwarding into my home network… situation resolved within a very short time 🙂
Sabina provided us with fast, responsive and amazing support. Highly recommend their services.
Great interations, from signup to provisioning to resolving techical issues. Sabina was a great help with some initial config issues on my side.
Can’t recommend this mob enough. Sabina literally chased ME to make sure our equipment was working correctly.
Simon at Infinite Networks proved very helpful – a fast fix to a problem with follow up to check I was happy. I have found all communication professional, friendly and timely.
Quick and easy process to move to G.Fast. And the internet performance is fantastic.
Contacted Infinite on the Tuesday, was installed and up and running by midday Friday, getting better speeds than the other provider, not as fast as I was hoping but that is due to the node location (not an Infinite issue)
Contacted Infinite about g.fast plans as my nbn connection isn’t great. Spoke to Luke Beard from support and he was really helpful, answering most my questions on the phone and then getting back to me with the rest. I signed up and Luke reached out and followed along with my connection process. Very happy with the connection process, quick and easy, and I’m getting exactly the speeds I was promised, but even happier with the support experience I received!
Been with Infinite for a week now with a g.fast plan in the ACT. The team was very responsive to my pre sales question and the service connection went in without a hitch. Simon in the team was helpful rescheduling the appointment. Can’t recommend enough, especially as a solid option for anyone in the ACT stuck on FTTN. Check out their g.fast product.Performance is heavily dependant on line distance, but I’ve managed to go from 100mbps on an NBN FTTN install to around 450mbps, which is a great improvement and well beyond any FTTN speeds. Researching what other people get and most see very significant improvements over a FTTN connection.
Fast and excellent customer service. Big thank you to Sabrina for helping us out too.
Amazing speed connection by Australian standards. Our building couldn’t get NBN, only VDSL2. Now I’m getting 900Mbs on Infinite. Note that incoming port forwarding is not available on the home service if you want to run home servers. Sabina provided prompt technical support to me.
A great outcome from a local provider nice to see. Luke was great in getting everything up and running on the day. Great service fast and responsive.
I really appreciated Sabina’s patience as it was a long process waiting to receive authorisation from the previous vendor, and a lot of back and forth. I could bring any issue that arose right to Sabina and she would be swift in resolving it, or providing clear instructions on how to do so. Overall, dealing with Infinite, and especially Sabina, was a great experience.
Small company going the extra mile to make sure you feel welcome. Even recieved a call from Simon after my service had been provisioned to ensure it was working as expected.
In this day and age, it’s refreshing to speak with support personnel who don’t just follow scripts in a call center. After signing up with Infinite, my previous ISP had issues porting our old VOIP number. Fortunately, I was able to speak with Simon, who diligently worked through the outages and porting problems. Once the porting issues were resolved, Simon assisted me in setting up the VOIP phone until it was successfully connected. Any other ISP would have likely declared my VOIP phone unsupported since it wasn’t one of their devices. If you want a reliable connection, competitive pricing, and “local” support that genuinely cares about its customers, I highly recommend choosing Infinite over iiNet.
Luke has been amazing supporting us with all our business Internet connection related issues.
Simon Dimes did an excellent job in resolving this issue swiftly. At one point, it seemed like it would take days, but he handled it impressively fast.
Good customer support and they have a friendly support team. Specially I worked with Sabina, she is closely monitoring the cases till end. Thank you
Much cheaper than the NBN plans i have been on in the past and Simon was so helpful throughout the setup process, Would highly recommend!!
Coming on board Infinite networks was infinitely easier given Sabina did an excellent job of onboarding me. Many thanks Sabina, for being quick, responsive and for the good follow ups.
Great value and super fast internet, customer service team are fantastic and if there is any issues will check in regularly. Sabina was super helpful when my internet went out due to EVO energy. And kept me informed all day as to what was going on.
I had a line fault and needed to call. After 1 ring Simon answered and helped troubleshoot. He escalated the issue and chased it up on my behalf, providing updates to make sure I was up-to-date. Absolutely fantastic service from an ISP!
I’m thoroughly impressed with the outstanding service and incredibly fast turnaround times for installations. My connection has been rock-solid, and it’s refreshing to have a reliable alternative to the NBN. Simon was exceptionally helpful throughout the process, and the service overall has been amazing.820mb/110mbPings half what nbn pings were, speeds about 10 times faster on download and 5 times faster on upload.Great to support a Canberra business.
Fantastic and professional support from Simon, resolved our connection issue in a timely manner.
Moved from iiNet to Infinite. It’s a fraction more expensive, but you get local, responsive and helpful Canberra-based support (ie, Simon and Sabina!).
Outstanding service, very fast turnaround times for installs. My connection has been very stable and its nice to have an alternative to the rip off NBN. Also a thank you to Luke B from Sales who was very responsive with my queries. It would be nice to have static IP option for the personal plans but I’m sure that will come in the future. There is always the business option for those who need it now. Keep up the great service.Edit: Adding in another outstanding experience dealing with the team at infinite. Simon Dimes went above and beyond to help me out with a very specific request I had and got it sorted very fast. Thanks Simon!
After a hiccup with the contracted installer, the team at Infinite quickly sorted out my connection. The speeds are so much faster than the previous VDSL service and Simon from Infinite even assisted with setting up my new wireless router as well.
I’m using the new G.Fast connection, and it’s super fast, very happy. I also engaged with technical support to fix up my IPv6 and Luke got it working very easily.
Simon from Infinite was fantastic, helping me get the internet set up. Great experience overall—highly recommend!
I have signed up for infinite networks for their Vision Max Business G+fast service. To inquire, I have contacted Sabina from infinite networks and she was very quick with finding out distance between house and nearest node. She was very prompt with her replies and after signing up within 24 hours she has organised installation. I am getting really good speed. Much faster then what I was getting via NBN service. I would highly recommend and thank sabina for her assistance.
I was with another provider on the TransACT network and unable to get a solution to an ongoing problem with my VDSL port. I spoke to Simon at Infinite networks and they were able to answer every question that I had quickly and concisely, I decided to go with them – it took only 2 days to get my line qualified and connected, very impressed with 400mbits speed.
What an incredible iSP service. 48 hours from ordering service tech visited and to my amazement on connection confirmed 1.1 Gb download and 105 Mb upload. That’s almost 10 times faster than my previous service and the latency was a few milliseconds. The staff including Sabina were quick to respond to questions and this is 21st century internet speeds at a great price. Highly recommended.
Using Infinites new g.fast network and getting gig. Amazing improvement from the 30mbit I could get with the NBN!
Excellent service, network stability and quality. I use Infinite for my home and office internet connections because they’re a local Canberra company with local support. Thanks to Sabina for your excellent communication and service.
I’ve always received prompt, knowledgeable, and friendly support from the Infinite crew. I’ve been a customer for years and can’t recommend them highly enough. Thanks, Luke!
Swati and the team at Infinite have been supportive, helpful and patient as we updated our website. Very happy with the Infinite team and their ongoing support.
Thank you, Sabina, for your time this morning. The customer service was very good and resolved immediately. Keep it up the good work.Regards
Infinite connected a business NBN connection before we had access to our new office and walked us through every step of the way. Despite some initial problems connecting through to the NBN, Sabina was helpful and responsive in getting these resolved, including promptly taking ownership of some faults at their end. Excellent service.
The staff at Infinite are always friendly and very helpful. I like IT to just work, so staff who can explain things in simple terms make life a lot easier. Thanks to Luke and the team for all their assistance.
Highly attentive, responsive and professional service from Simon. Our website had been down facing memory issues, Simon, being the only one operating support as it was a public holiday for Canberra, was able to assist us every step of the way in finding a solution to inevitably increasing our memory storage to prevent any future problems. Thanks for your ongoing support!
Gabbedy Milson Lee have been with Infinite Networks for more than 15 years and have always found them extremely professional, easy to contact and immediately responsive. It is nice to deal with a local business. Our latest dealings with Simon and Luke were responded to and resolved immediately which is such a refreshing change from having to wait for hours or days to be responded to. We have always found the whole team at Infinite an absolute pleasure to work with and would recommend them to any business looking to make their business perform efficiently!
Ultra Broadband benefits
Plan features
Expert local support
Our local team is here to support you with friendly service whenever you need it. We’re proud to be part of the Canberra community, ensuring you always have someone nearby to help with any internet needs.
No lock in contracts
Flexibility to change between speeds as you need to scale your connection up and down as required. Moving from VDSL2 to G.fast requires an appointment you can downgrade from G.fast to VDSL2 at any time.
Higher upload speeds up to 100Mbit
When you’re working from home uploading documents for work happen lightening fast with upload speeds double of traditional home based broadband. With the extra head room for uploading information video conferencing and gaming the experience is just faster.
Unlimited transfer limits
No transfer limits or bandwidth shaping meaning a simple fixed cost per month and no surprises to ensure your connection is work at its maximum. While this isn’t something new it provides the confidence there is no extra costs each month.
What is G.fast?
G.fast is an innovation in broadband technology, utilising existing copper lines and nodes closer to your premises to achieve speeds as fast as traditional FTTP (Fibre To The Premises). This enables speeds up to 10 times faster than current available speeds on FTTN (Fibre To The Node).
Frequently asked questions (FAQ)
Not at this time. We are working with Vision Network to estimate speeds, but cable length, quality and interference significantly affects final sync speeds.
Sync speeds vary by premises due to cable length, cable quality, and interference. If you cannot achieve speeds faster than 250/50Mbps, you will be offered a VDSL2 100/40Mbps service instead. If you opt for a up to 1000/100Mbps service but do not receive the desired speeds, you can choose one of our 250/50Mbps services.
On average, where the connection is available and the order is accepted, installation takes between 2-4 working days.
A representative from Vision Network will attend your installation, connect the provided G.fast Zyxel GM4100 modem, and test the service to the socket for VDSL2 connections.
For all G.fast plans, a Zyxel GM4100 modem is provided upon installation. Only a router is required to share the connection with other devices on your premises.
Any VDSL2 modem or modem/router that supports the 17a Profile is suitable.
We are a Canberra-based ISP delivering broadband tails in Canberra. We have Points of Presence at TransACT House, NextDC C1 in Canberra, and Equinix SY4 in Sydney.
Our customers typically experience 2-6ms pings to the first hop (Infinite Core Network located at TransACT House).
This plan uses Carrier Grade Network Address Translation (CGNAT) and does not include a Static IPv4 address but we do have business plans that deliver this feature. At this stage we do not offer CG-NAT opt out.
Our plans
vdsl
50/20Mbit
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Unlimited transfers
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Static IPv4 Address
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Native IPv6 support
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Expert Local Support
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Typical Speeds of 49/18Mbit (9am - 5pm)
$ 49.95 /m for first 6 months
then $79.95/month
vdsl
100/40Mbit
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Perfect for 8-20 users
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Unlimited transfers
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Static IPv4 Address
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Native IPv6 support
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Expert Local Support
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Typical Speeds of 98/48Mbit (9am - 5pm)
$ 69.95 /m for first 6 months
then $99.95/month
g.fast
Up to 1000/100Mbit
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Perfect for 50-100 users
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Unlimited monthly transfers
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Static IPv4 Address
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Native IPv6 support
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Expert Local Support
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Typical Speeds of 780/95Mbit (9am - 5pm)
$ 109.95 /m for first 6 months
then $139.95/month
Get in contact with us
Have a question?
Our business is about people, so we talk like humans, not machines. But we also take our work seriously and treat our customers with respect.
Our customers are never a number — we’re not rigid or process bound. We’re dedicated to finding solutions that solve the specific problems faced by our customers.
If you have any questions contact us using the form here or call to speak to friendly team on 1300 790 337.
VISION BROADBAND
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